OUR Terms & Conditions

PAYMENT

A 50% non-refundable deposit and signed invoice is required before the placement of all orders. Orders must be paid in full, including shipping charges prior to arrival in Toronto. Payment are to be made accordingly and promptly, as delays can affect lead time, production and arrival to final destination.

PAYMENT METHODS

Acceptable payment methods are credit card with pre-authorization form for orders under $10,000. Payment for orders exceeding $10,000 can be made through wire transfers, bank drafts and/or cheques.

LEAD TIME

Lead time is around 4 months from order confirmation until its arrival in Toronto, with exceptions during August summer closure in Italy and winter holidays. Before the order’s arrival, we will verify with the client and/or designer to schedule a delivery.

METHOD OF SHIPMENT/ DELIVERY

Unless Interior Elements is otherwise notified by purchaser’s third-party delivery instructions, freight arrangements are made by Interior Elements on the clients behalf. Interior Elements can accommodate clients with third-party delivery and pick-up arrangements. Such arrangements must be discussed prior to the placement of orders.

RECEIVING PRODUCTS

Should delivery and installation be provided by Interior Elements, property is expected to have clear paths and be free of obstruction and debris for the delivery team. Prior to placing an order, the client and/or designer is responsible for verifying that all merchandise is capable of being delivered to the designated destination (e.g., will fit in elevator, stairways, around corners, etc.). Merchandise will not be accepted for return for failure to verify moving dimensions.

STORAGE FEES

Client will receive notification from Interior Elements the date merchandise will be available for shipment. If the client is unwilling or unable to accept delivery of merchandise, Interior Elements will transfer merchandise to storage. Additional storage fees will be charged to store merchandise if not picked up within two (2) weeks from the date of invoice for final balance due.

CANCELLATION

No orders can be cancelled once an order confirmation is received from the manufacturer. Should an order be cancelled at any time from placement, the client will be responsible in the forfeiting of their 50% non-refundable deposit - no exceptions.

CUSTOMIZATION

Interior Elements will customize products within the limits of the manufacturer’s standards. Any customization beyond the standard availability will result in additional charges. All custom orders are final sale. No returns, refunds and/or exchanges.

CUSTOMER’S OWN MATERIALS (COM) AND CUSTOMER’S OWN LEATHER (COL)

Customer’s own materials must be sent to the manufacturer for approval. All charges, taxes, and duties on material must be paid by the client or designer prior to arrival at the manufacture.

MATERIALS

Woods, stones, and leathers products can have minor variations due to the nature of the materials. As a result, the final products can vary from samples and exact matching is not guaranteed. 

SHOWROOM MODELS

All showroom models must be paid in full prior to pick up or delivery. All showroom models are final sale. No returns, refunds and/or exchanges.